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Delivery & Shipping

Delivery.

Orders received before 2:00PM AEST will be shipped within ONE business day. Please allow 1-2 business days for your order to be delivered via express delivery within Australia, and 3-10 business days for express delivery worldwide.

We process orders on business days, which are Monday to Friday and exclude public holidays in New South Wales Australia. Shipping times may vary during peak times including sale and holiday periods.

Please be aware we are unable to deliver express to PO Boxes. If you choose a PO Box for your shipping address, it will be delivered via Standard Post.

 

Shipping Costs.

For our mates in Australia, New Zealand & the USA, we offer FREE express shipping for all orders over $50AUD.

A flat rate of $10AUD is charged for orders under $50AUD to AUS & NZ, and a flat rate of $20AUD for USA.

The rest of the world can enjoy FREE express shipping for all orders over $80AUD. A flat rate of $20AUD will be charged for orders under $80AUD. 

 

International Customs and Duty Charges.

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid.

Tracking.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number.

All orders are shipped with an Authority to leave – These give the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.