Free Shipping - 100 Day Returns + Exchanges (Conditions Apply)
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FAQ

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal and credit card, including Visa and Mastercard.
All orders are charged in AUD upon checkout.

 

SHIPPING

HOW MUCH DOES SHIPPING COST?
All orders are shipped via Express Courier Service. Free Express Shipping to USA, AUS, & NZ for all orders over $50AUD. A flat rate of $10AUD is charged for orders under $50AUD for AUS & NZ and $20AUD for USA. All items are shipped via Startrack Express Courier (overnight to 2 business days delivery time) or DHL (1-10 business days for delivery). Orders received before 2pm (NSW time) will be shipped within 1 business day (please allow up to 2 weeks to dispatch during sale periods, especially during our Boxing Day sale period and when there are multiple public holidays).

DO YOU SHIP INTERNATIONALLY?
Free Express Shipping to the rest of the world for all orders over $80AUD. A flat rate of $20AUD is charged for orders under $80AUD. All items are shipped via DHL (3-10) business days for delivery). Orders received before 2pm will be shipped within 1 business day (please allow up to 2 weeks to dispatch during sale periods, especially during our Boxing Day sale period and when there are multiple public holidays).

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?
All international customers are responsible for the customs rates within their own country. We cannot mark International Orders as a gift to bypass or reduce any customs fees.

 

ORDERS & TRACKING STATUS

CAN I ADD AN ITEM TO MY ORDER ONCE MY ORDER HAS BEEN PLACED?
Once your order has been placed we cannot add an item to your order. You will need to place a new order.

CAN I EDIT THE SIZE OF AN ITEM ONCE MY ORDER HAS BEEN PLACED?
Once your order has been placed if you realise you have ordered the wrong size, we cannot guarantee that we will be able to change the size of an item to your order before it is shipped. This is due to the fast turn around time that we have from placing your order to shipping your order. If it's too late, once you receive your order just follow the returns procedure. 

HOW CAN I TRACK MY ORDER?
When your order has left us you will receive an automated e-mail with a tracking reference. Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately. 

RETURNS & EXCHANGES

CAN I RETURN OR EXCHANGE AN ITEM?
If for any reason you are unhappy with your item, we accept returns or exchanges within 100 days of your order purchase date. Goods must be in their original condition, unworn and with tags. We have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear. Please note there are no refunds on sale items, or items purchased during our sale period, for change of mind or incorrect choice, unless the product is damaged or faulty. Exchanges on sale items are subject to stock availabilities.


If you would like to return an item please contact customer service at: customerservice@afends.com
In your email request please confirm:
* your order number
* the product/s you are returning
* the reason for returning the product - eg. change of mind, change of size, faulty.
* Also what you are returning the product/s for
- an exchange (please confirm what size you would like the product exchanged for), an online store credit or a refund.

Customer Service will then email you a Return Authorisation Number and Notification. Please note goods can not be shipped back to us without the approved RA number.

Return postage costs are the responsibility of the customer (unless the item is faulty). If an item is being returned for an exchange we will cover the postage cost to reship the exchange item back to you.
We recommend shipping your package back via a traceable method for peace of mind (eg. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.

For exchange items, we cannot guarantee the stock requested will be available when your return is being processed even if you can see the stock available online at the time of your return request, we cannot hold stock for exchanges.

Please allow 3 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed. 

INTERNATIONAL RETURNS POLICY
If you are based outside of Australia, please email us at customerservice@afends.com as per above and our customer service team will advise further information to make your return. All returns must be made within 100 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.

We recommend shipping your package back via a traceable method for peace of mind and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.

Please allow 3 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.

DO YOU OFFER REFUNDS ON SALES ITEMS?
There are no refunds on sale items, or items purchased during our sale period, for change of mind, unless the product is damaged or faulty. Exchanges on sale items are only granted by an AFENDS representative and are subject to stock availabilities.

 

AFENDS VIP CLUB

Customers who have signed up to the Afends Club Newsletter receive a 10% off discount code to use on future orders (Cannot be used in conjunction with any other offers or sales eg. site-wide sales, or combined with other discount codes).

 

TECHNICAL

WILL YOU RE-STOCK ITEMS THAT HAVE SOLD OUT?
We generally do not re-stock items that have sold out as we like to offer new designs and often have limited numbers of garments, these products may be re run in the future but it is not guaranteed. Our most popular styles are usually released in new colours with each collection.

COLOURS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

PRODUCT AVAILABILITY
Although availability may be indicated on the website, we cannot guarantee that the items you order will be available. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

WHERE ARE YOUR PRODUCTS MADE
Our products are designed and produced in Australia, however our products are Manufactured in China. We visit our Factories four times per year to make sure the working environment is suitable for all the factory workings and the quality is to our high standards. 

 

PRIVACY POLICY

GENERAL
We respect your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to Afends will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below.

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

RESALE OR DISCLOSURE OF INFORMATION TO THIRD PARTIES
Afends does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or email lists

BROWSER INFORMATION COLLECTED ON WEBSITE
Afends analyzes our website logs to constantly improve the value of the materials available on the website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

PRIVACY OF EMAIL LISTS
Afends maintains several email lists to keep Afends members informed about news, contests or breaking events. Individuals must affirmatively ask to join our mailing lists by contacting signing up at our online signup section located at www.afends.com. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone but authorized Afends staff, including other list subscribers

INDEMNIFICATION
You agree to defend, indemnify and hold Afends harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

TERMINATION
This agreement is effective unless and until terminated by either you or Afends. You may terminate this Agreement at any time. Afends also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Afends' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Afends, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

INACCURACY DISCLAIMER
From time to time there may be information on afends.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your afends.com purchase you may return it with your invoice by mail.