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Frequently Asked Questions

What Payment Methods Do You Accept?

We accept payment via Credit Card, Paypal, Afterpay and zipPay. All orders are charged in AUD upon checkout.

Can Discount Codes Be Used on Sale Items?

Unfortunately discount codes are not valid with already reduced items and during sale periods.  

What Are Your Shipping Costs & Delivery Times?
Destination Cost Delivery Time
Australia & New Zealand Orders up to $50AUD: $10
Orders above $50AUD: FREE
Express Post: Arrives in 1-2 business days (Metro Areas Only)
United States
Orders up to $50AUD: $20
Orders above $50AUD: FREE
Express Post: Arrives in 2-4 business days (Metro Areas Only)
Rest of the World
Orders up to $80AUD: $20
Orders above $80AUD: FREE
Express Post: Arrives in 2-4 business days (Metro Areas Only)
PO Box See above costs for your destination. Express Post is unavailable for delivery to PO Boxes. Standard Post: Arrives in 5-7 business days (Metro Areas Only)

Orders received before 2pm will be shipped on the same day.
Please allow up to 1 week to dispatch during sale periods, especially during our Boxing Day & EOFYS sale period and when there are multiple public holidays.

How Do I Track My Package?

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.  

Do I have to pay duty charges or import tax on international orders?

Payment and knowledges of taxes and duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any additional charges. 

Can I return an item?

Please see our Returns page.

Have you received my return?

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use.
Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

Please note our business hours are Monday to Friday, 9AM-5PM AEST.

Can I return an item I purchased online in one of your concept stores?

Items purchased through our online store can only be returned through our online store.
Orders placed online cannot be exchanged or refunded in any of our concept stores.

Can I return an item I purchased in one of the concept stores online?

If you purchased an item in any of our concept stores and wish to return it, please contact the store directly.
You can find our stores contact details here.

Can I return an item I purchased through one of your retailers to you directly?

If you wish to return an Afends item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online or concept stores.  

Do you restock items that have sold out?

While our core range of premium classics are restocked each season, Afends is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.
The best way to keep up to date with all our new styles is to join our mailing list - you can do so at the bottom of this page and score 10% off your first order!

Where are your products made?

Our products are designed and produced in Byron Bay, Australia and manufactured by our mates in China.
We visit our factories four times PLUS a year to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.