Free Worldwide Shipping – 100 Day Returns + Exchanges (conditions apply)

Returns & Exchanges

CAN I RETURN OR EXCHANGE AN ITEM?
If for any reason you are unhappy with your item, we accept returns or exchanges within 100 days of your order purchase date. Goods must be in their original condition, unworn and with tags. We have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear. Please note there are no refunds on sale items for change of mind or incorrect choice, unless the product is damaged or faulty. Exchanges on sale items are subject to stock availabilities.


If you would like to return an item please contact customer service at: customerservice@afends.com
In your email request please confirm:
* your order number
* the product/s you are returning
* the reason for returning the product - eg. change of mind, change of size, faulty.
* Also what you are returning the product/s for
- an exchange (please confirm what size you would like the product exchanged for), an online store credit or a refund.

Customer Service will then email you a Return Authorisation Number and Notification. Please note goods can not be shipped back to us without the approved RA number.

Return postage costs are the responsibility of the customer (unless the item is faulty). If an item is being returned for an exchange we will cover the postage cost to reship the exchange item back to you.
We recommend shipping your package back via a traceable method for peace of mind (eg. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.

Please allow 5 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed. 

INTERNATIONAL RETURNS POLICY
If you are based outside of Australia, please email us at customerservice@afends.com as per above and our customer service team will advise further information to make your return. All returns must be made within 100 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.

We recommend shipping your package back via a traceable method for peace of mind and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.

Please allow 5 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.

DO YOU OFFER REFUNDS ON SALES ITEMS?
There are strictly no refunds on sale items for change of mind or incorrect choice, unless the product is damaged or faulty. Exchanges on sale items are subject to stock availabilities.

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